This position is offering a special restaurant opening incentive - $2000 starting bonus paid after 90 days of time in your role!   Expand in your career at the Westin Cleveland Downtown! New Restaurant Opening, Masa & Agave.   Welcome to Masa & Agave, a cantina-style restaurant and bar located at the historic Westin Cleveland Downtown.  Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times.  Using authentic techniques, we prepare corn masa-based starters and Mexico City-style tacos that are bursting...

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.  Flexible Schedule to work evenings or weekends as needed.  

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.  The position will be evenings (3:00pm to 11:00pm) and (11:00pm to 7:00am) weekdays/weekends.  You must be available to work Saturday and Sunday.  Pay $12.30 + tips per hour.  Great Benefits.  Please submit resume to include the most recent (8) years of work experience.  Must have a class E driver's license and be able to pass a DOT physical.

Assist guests with arrival and departure from the hotel, while providing positive guests experiences.  The position will be full-time primarily evenings (3:00pm to 11:00pm) and weekends.  You must be available to work Saturday and Sunday.  Pay $16.00 per hour.  Great Benefits.  Please submit resume to include the most recent (8) years of work experience.

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

Prepare food of consistent quality and assist in kitchen functions.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. This role is being hired at $14.42 and has an application deadline of July 31, 2024.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. This role is accepting applicants until July 31, 2024. The role has a pay rate of $18.00 - $19.00 per hour. 

Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. This role has a salary range of $100,000 - $105,000 per year and has an application deadline of July 31, 2024.

Prepare food of consistent quality and assist in kitchen functions.

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.

Provide guests with  nail treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.