Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.  The Front Desk Agent will also work at the PBX desk handling the incoming/outgoing calls as well as taking IRD orders and submitting for process.  

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Prepare food of consistent quality and assist in kitchen functions.

Assist Bartender in the serving of guests to ensure positive guest experience.

Serve guests in a hospitable manner to ensure positive guest experience.

Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.

The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 6 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts.

The Food and Beverage Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The F&B MIT will spend 6 months immersing themselves in all areas of the Food and Beverage discipline. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts.

The HEI Internship Program is a 10 – 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Front Office discipline by shadowing critical leaders, attending operational meetings and working alongside the front office associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

The HEI Internship Program is a 10 – 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Housekeeping discipline by shadowing critical leaders, attending operational meetings and working alongside the associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

The HEI Internship Program is a 10 – 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the front of house Food and Beverage discipline by shadowing critical leaders, attending operational meetings and working alongside the associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

The HEI Externship Program is a 10 – 15 week fast track development opportunity for culinary students to expand their knowledge in the hospitality industry. The Extern will spend their program immersing themselves into the culinary discipline by shadowing critical leaders, attending operational meetings and working alongside the associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality and culinary industry.