Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
The Director of Marketing and eCommerce is responsible for developing and implementing marketing strategy for branded and independent Hotels and Resorts including digital marketing planning and execution, brand campaigns and deployment of strategies and tactics across HEI's brand, social media, digital and creative design functions. The Director of Marketing and eCommerce will be required to leverage key internal partners including the eCommerce and Marketing Team, as well as brand partners; vendor partnerships and internal stakeholders within brand, sales and revenue management at HEI. This position is responsible for being the recognized expert in developing annual marketing plans, pre and post renovation marketing plans, as well as field marketing and regional plans for all hotels within the portfolio.