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Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.
Acknowledge and greet all employees and guests with utmost courtesy and urgency, moving out from the guard house to open gates and/ or assist guest.
Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.
Serve guests in a hospitable manner to ensure positive guest experience.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
Assist guests during the reservation process.
Assist guests with their food and beverage needs while in the concierge lounge.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
The Groundskeeper is responsible for maintaining the hotel grounds at a level that exceeds guests expectations.
Serve guests in hospitable manner to ensure positive guest experience.
Prepare food of consistent quality and assist in kitchen functions.
Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.