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Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include market mix, pricing, status, direct sales, marketing, and public relations. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.
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Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Position is responsible for the daily operations of the Catering area. Recommend procedural changes. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
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Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
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To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
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Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.
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Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.
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Assist with the planning and managing of the kitchen as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
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Prepare food of consistent quality and assist in kitchen functions.
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Prepare food of consistent quality and assist in kitchen functions.
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Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.
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Serve guests in a hospitable manner to ensure positive guest experience.
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Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
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Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
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Assist guests with arrival and departure from hotel, while providing positive guests experiences.
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Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
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Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP’s, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
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Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
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Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
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Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.
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Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
