Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Do you want to work for the leading luxury hotel in Minneapolis in an environment where our team members come first? Simply because we believe if our team is happy our guest experience will be brilliant! We are a fun and high achieving hotel with excellent benefits and career progression across brands.
The Marquette Hotel, Curio Collection by Hilton, is currently hiring! Our newly renovated guest rooms feel posh and residential with spacious layouts, modern décor and custom furnishings. Relax watching the 46-inch HDTV and enjoy the views through floor-to-ceiling windows. Suites offer a living area, private bedroom and two HDTVs, and some have a kitchenette and dining table.
Guests and locals love Jacques Restaurant & Bar -- order cocktails and small plates or have tasty meals delivered to your room. Jolliet House is a contemporary spot for breakfast and beyond, and our vibrant lobby lounge is perfect for after-work drinks.
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.
Location : Location Name
The Marquette Hotel
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