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Create the desired conference and meet clients' needs through active communication, planning, and team leadership.
This individual will meet and greet guests with a friendly and professional image, issue robe and slippers to guests, and provide Spa tours. During slower periods the Robe and Key attendant will be responsible for upkeep of locker rooms, stocking of supplies/towels, selling wine, and presenting general resort information to guests.
This individual will welcome and register Spa guests, explain accommodations and confirm method of payment. Check guests out of the Spa, prepares and explains the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a flexible schedule, and able to work weekends, nights, and holidays.
Chateau Elan Winery Restaurant General Manager is responsible for managing and assisting the overall operation of the Winery food and beverage experience for all guests which include but are not limited to: dinner, bar service, and food and wine events. Achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goal
Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
In the newly designed and refurbished Atrium area, guests can enjoy a delicious Afternoon Tea. A Chateau Elan Afternoon Tea Server embodies the warmth and precision needed to deliver a memorable guest experience.
Become a team member of Chateau Élan Winery and Resort as we grow to one of the most prestigious and prominent wineries on the east coast. A qualified candidate will have a strong work ethic paired with equal enthusiasm for quality customer service. The position is responsible for daily tours of the winery as well as guided tastings of Chateau Élan wines. The ultimate goal of this position is to provide our guests with an exceptional winery experience.
Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.
Become a team member of Chateau Élan Winery and Resort as we grow to one of the most prestigious and prominent wineries on the east coast. The Tasting Room Supervisor is responsible for assisting the Tasting Room Manager with overseeing the daily operations of the Winery Tasting Room. The ultimate goal of this position is to lead the Team to provide our guests with an exceptional Winery Experience.
Provide superior customer service while maintaining a clean and attractive outlet for guests. If you’re passionate about coffee and wine, interested in joining the team of Le Petit Cafe and love interacting with guests we would love to have you join our team.
Serve guests in hospitable manner to ensure positive guest experience.
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Be available throughout the night to assist guests, answer the phones and coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
This position will be responsible for the sales, planning, organization, communication and overall execution of Weddings, Social Events, as well as any other event that is sold or assigned. Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Position is responsible for the daily operations of the Catering area. Recommend procedural changes. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
The ideal candidate has strong selling skills and experience, preferably in fashion, accessories, specialty and/or luxury retail and has a strong commitment to delivering exceptional customer service and possesses excellent interpersonal and communication skills. Candidates must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule). The ideal candidate will also exceed sales targets as directed by management, proactively develop a local client portfolio, and ensure a unique guest and client experience throughout all touch points. This individual will be an active participant in the daily operational responsibilities of the Retail Department.
Prepare food of consistent quality and assist in kitchen functions.
Assist guests with arrival and departure from the Hampton Inn at Chateau Elan, while providing positive guests experiences.
Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.
Front Desk Agent responsibilities include registering guests, guest accounting, telephone and concierge services, providing information about rooms, rates and resort amenities. If you have a passion for customer service and the hotel industry we would love to have you join our team. We are looking for team members that will help create a pleasant and memorable experience for our guests.