Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems. This position will have a particular focus on data entry and maintaining compliance in HR recordkeeping.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

This role involves managing individual projects, media and influencers relations, handling social media platforms, internal communications and performing administrative duties. It involves leadership, creative, analytical, digital, commercial and administrative responsibilities. Specifically, you will perform the following tasks to the highest standards: Business Function • Develop, proactively manage and implement the annual hotel marketing and PR plan to include media relations, social media, internal communications, eCommerce, brand recognition and loyalty marketing within budget guidelines • Responsible for measuring key performance indicators relating to all marketing and PR activities, promotions and campaigns, and producing performance reports for all key stakeholders • Manage the roll out of marketing and PR initiatives to support the hotel in meeting their targets, also by leveraging key function activity with corporate communications, eCommerce, marketing operations, strategic partnerships • Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness • Manage all media relations activities and information, including maintaining and distributing press kits, press releases, photo library, brochures, newsletters, key personnel biographies and hotel question and answer sheet • Oversee media visits and develop key media contacts, manage press conferences on site and be aware of media events and activities in the local area and community • As the key media liaison, source and pitch interesting, newsworthy stories relating to the hotel including, but not limited to F&B, rooms, spa, architecture and design, team members and corporate responsibility • Ensure sales and F&B teams receive full marketing and PR support including collateral • Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all activities • Manage internal communications in the hotel and take responsibility for updating regional office of any local stories, awards and sponsorship events to promote locally, regionally and globally • Develop, manage and grow a tailored social media strategy to drive engagement and grow loyalty • and manage all hotel level CRM and database requirements • Support Line Manager in developing marketing and PR strategy and demonstrate clear outcomes that work to support the commercial strategy of the business • Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities • Responsible for building a coherent social media strategy for the hotel and its outlets • Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques • Respond to customer postings as appropriate tackling any complaints and issues Managing Execution • Achieve agreed performance goals and marketing and PR objectives of role set out by the Line Manager • Manage and execute local news or stories affecting hotel business and share across region • Be the marketing and PR representative in hotel commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders • Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success and social media activity • Lead effective content management across all available channels, including hotel website , OTAs, social media, mobile marketing and PR and partnership programs • Participate in all internal and external marketing and PR meetings and attend relevant industry events, training workshops and trade-shows Developing Talent • Establish excellent open communication with all operational teams, i.e. GM, Dir. of Opts and other department heads throughout the resort • Develop and maintain good working relationships with various levels of HEI's personnel including corporate and regional marketing and communications teams, corporate brand, eCommerce, loyalty and partnership teams • Proactively develop and maintain effective working relationships with all external customers to include key members of the media, community organizations', local and municipality government officials, local industry organizations' as well as suppliers and agencies • Excel at being an effective team player to all corporate, regional and hotel level personnel by demonstrating a 'can do' and customer focused attitude, providing peer support, cross-functional and across regions    

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Support the Front Office in providing superior guest service by ensuring efficient communication within, to and from the hotel while maintaining prompt, attentive and courteous customer service. Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures,

Front Desk Agent responsibilities include registering guests, guest accounting, telephone and concierge services, providing information about rooms, rates and resort amenities. If you have a passion for customer service and the hotel industry we would love to have you join our team. We are looking for team members that will help create a pleasant and memorable experience for our guests. 

Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.