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Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
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Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
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Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of associate relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.
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Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.
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The role is for a Travel Industry Sales Manager with a primary focus on managing the entertainment and movie production segments as well as the leisure segments for our luxury consortia/hotel programs. This role will handle requests for all accommodations as well as travel agent requests for these segments.
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Assist guests with arrival and departure from hotel, while providing positive guests experiences.
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Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.
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Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
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Create the desired conference and meet clients' needs through active communication, planning, and team leadership.
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Assist with guests needs and requests to ensure positive guest experience.
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Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.
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Prepare food of consistent quality and assist in kitchen functions.
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Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
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Serve guests in a hospitable manner to ensure positive guest experience.
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Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
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Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
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Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
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Prepare food of consistent quality and assist in kitchen functions.
