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Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Support General Manager in managing the Rooms and Security Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.