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Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
Oversee operations of the stewarding area. Wash and sanitize pots, pans and other Kitchen utensils/equipment according to Hotel specifications and standards. Clean and maintain equipment in Dishwashing/ Pot washing/Kitchen/ Cafeteria/ Compactor/ Storage areas. Set up wares for Banquet functions, retrieve and wash soiled wares, transport supplies and food to Banquet service areas and assist the Kitchen with plating up of Banquet meals. Complete other special cleaning projects as assigned and following Hotel specifications and standards. Read BEO's for events
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Prepare food of consistent quality and assist in kitchen functions.
Maintain all building related systems and the building during the overnight shift to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Serve guests in a hospitable manner to ensure positive guest experience. Weekend available required.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets and China, Glass and Silver. Must have weekend availability.
Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.