Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Maintain the Envue Hotel and Residence Inn hotel rooms to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist the F&B Managers and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service at the NoHu Rooftop Restaurant.

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Assist guests with arrival and departure from hotel at the Envue Hotel, An Autograph Collection Hotel and back up for Residence Inn Hotel, while providing positive guests experiences on the overnight shift.

The host or hostess is the critical first impression of the NoHu Rooftop Restaurant and therefore is empowered to create memorable guest experiences. 

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.