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Manage the daily operations at the Envue Hotel's Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
Plan and manage the Operations of the Food and Beverage of the Residence Inn and Envue, An Autograph Collection Hotel, including Marcus at Nohu Rooftop Restaurant divisions to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals
Assist the F&B Managers and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service at the Celebrity Chef, Marcus Samuelsson's Marcus at NoHu Rooftop Restaurant.
Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.
Oversees the Front Office/Guest Services Department of our hotels. This position acts as a liaison to outsource the Front Office Management and all aspect of Front Office Operations to ensure profitability, cost controls, and quality standards to ensure total guest satisfaction. Provides leadership and guidance to all Front of House team members to ensure consistent quality service is provided to our guests.
Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, brand training to include new hire orientation, administer company benefits programs, answering questions and troubleshooting problems.
Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotels - The Residence Inn and Envue Hotel, An Autograph Collection.