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Serve guests in hospitable manner to ensure positive guest experience.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Prepare food of consistent quality and assist in kitchen functions.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
MUST HAVE HOTEL EXPERIENCE
Responsible for developing and implementing marketing strategy for the hotel including digital marketing planning and execution, brand campaigns and deployment of strategies and tactics across the hotel's social media, digital and creative design functions. The Director of Marketing willl be required to leverage key internal partners including the Corporate eCommerce and Marketing Team, as well as brand partners; vendor partnerships and internal stakeholders within brand, sales and revenue management at HEI. This position is responsible for being the recognized expert in developing...
Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.
Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.
Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.