Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.
Supports the Housekeeping Department by providing adequate and clean supplies of rooms linen/terry, Food and Beverage linen, and associate uniforms through the optimal training, staffing, and supervision of labor, efficient supervision of operating supplies and chemicals, and proper maintenance of all laundry equipment.
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.