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Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, payroll, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.