Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. ***Please note that this position is on-site and is not eligible for remote work. Hotel experience is a must in order to be considered for this role at Chateau Elan Winery & Resort.*** 

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. 

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Provide superior customer service while maintaining a clean and attractive outlet for guests.

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Prepare food of consistent quality and assist in kitchen functions.

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

Meet, Greet and check in guests, including members, with a friendly and professional image. Provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality. Provides full tours of the facilities, including locker rooms, hot tub, pool, lounges, and outdoor spaces.  

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Managing upcoming groups, events, and meeting clients’ needs through active communication, planning and team leadership.