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Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Assist the General Manager and Executive Committee in the administrative functions required for effective management of the hotel.
Centralized Reservation’s primary responsibility is to provide support to assigned hotels with group builds and set up, input of rooming lists as well other miscellaneous transient needs that might vary by hotel. These tasks range from setting up new rates in brand systems/PMS, auditing rates in OTAs, hotel closure relocation needs and any potentially time consuming take repetitive task. The role also assists with commission processing and support to cover for Revenue Leaders in their absence. The reservations team is also trained to assist with implementation of base strategies and run all revenue management related reports.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Assist Bartender in the serving of guests to ensure positive guest experience.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Serve guests in hospitable manner to ensure positive guest experience.
Pay Range: $12.20/hr
Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Serve guests in hospitable manner to ensure positive guest experience.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.
Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Serve guests in hospitable manner to ensure positive guest experience.
Prepare food of consistent quality and maintain supplies of dishes, napkins and other items in Associate Cafeteria.
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.