Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

The Assistant Chief Engineer is responsible for the management and supervision of all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, SOP's as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiently as possible.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Serve guests in a hospitable manner to ensure positive guest experience.

Welcome to Masa & Agave, inspiring mexican cusine in the heart of downtown Cleveland!   Serve guests in a hospitable manner to ensure positive guest experience, follow our standards of service, memorize recipes, provide exceptional service, greet guests and exceed expectations!

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP’s, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Prepare food of consistent quality and assist in kitchen functions.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. 

Prepare food of consistent quality and assist in kitchen functions.

Serve guests in hospitable manner to ensure positive guest experience.

Serve guests in a hospitable manner to ensure positive guest experience.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.