Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.  Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.

We have an amazing opportunity to help rebrand and transition into Marriott’s Autograph Collection portfolio, a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood.  Oh, and we have fun, work hard, and laugh a lot.  This is an exciting time in the hotel’s history – you should be part of it!   The Director Leisure and Business Travel Sales will be responsible for announcing and telling the story of a newly branded and completely renovated/transformed luxury hotel in downtown San Francisco; soliciting, maintaining, and overseeing all sales-related activities in the individual travel segments (Luxury Travel Agencies, Consortia, Leisure, Business Travel, and Wholesale).  Focus on building long-term relationships with travel industry partners in their assigned market sources to meet and/or exceed the hotel’s transient revenue goals and maximum potential.

Serve guests in a hospitable manner to ensure positive guest experience.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Provide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. This position oversees The Spa in the absence of the Spa Director.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Assist the Hotel Departments in their purchasing needs, while monitoring hotel spending.