Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. 

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

    Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Plan and manage the Banquet kitchen staff in the procurement, production, preparation and presentation of all banquet event food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. 

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Act as General Manager in his/her absence when necessary. 

Serve guests in hospitable manner to ensure positive guest experience.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

The Westin Pasadena is an upscale hotel, minutes from the Pasadena Museum of California Art, Pasadena Civic Auditorium and the Rose Bowl stadium. Our rooms feature contemporary furnishings, work desks, coffeemakers, flat-screen TVs and Wi-Fi. Amenities include a heated outdoor pool and an exercise room. Our lobby bar and restaurant offers healthy Californian cuisine indoors or on our stylish shaded terrace. With over 20,000 square feet of meeting/events rooms, there is never a dull moment at the Westin Pasadena. Come join the most amazing team in beautiful Pasadena, home of the famous New Years day Rose Parade. This is a full-time position offering competitive pay, medical, dental, vision and much much more.   Start your new Career with HEI Hotels & Resorts at the Westin Pasadena--- APPLY TODAY!!!