Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Serve guests in a hospitable manner to ensure positive guest experience.

Be apart of an exciting Multimillion Dollar Transformation of this Oceanfront Hotel at Ashore, Ocean City's newest hotel featuring brand new guest rooms, restaurants, bars, and "beach club" which is a completely new offering to Ocean City. Under new ownership and management, an independent hotel will undergo a full renovation and repositioning in the Ocean City Market as the leading hotel located on the north side of Ocean City, offering premier dining, sweeping oceanviews and unparalleled service.   Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist and lead the Stewarding Team, Restaurant Outlets, and Director of Food and Beverage in the cleaning and organizing of the Food and Beverage Outlets.

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

The Reputation Management Analyst will be responsible for the execution of strategic and creative social communication for all hotels within our portfolio via both brand and social platforms. The Reputation Management Analyst will monitor and manage feedback on channels by directing customer service issues to appropriate internal channels and by overseeing the execution of all posts (including Google, TripAdvisor, Expedia, and Booking.com) to ensure growth while maintaining brand identity. Also responsible for monitoring industry trends and adjusts plans to stay abreast of latest news, changes within the online landscape through, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. This position will ensure proper communication within brand voice requirements and timelines across multiple platforms while being passionate about excellent customer service.

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Assist kitchen team in the cleaning and organizing of the Food and Beverage Outlets.

Assist the Hotel Departments in their purchasing needs, while monitoring hotel spending.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.

Serve guests in a hospitable manner to ensure positive guest experience.