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Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
The Marketing Manager is responsible for internal and external design for all digital and print projects. Engages with Marketing/eCommerce team, corporate, regional and hotel stakeholders to capture business requirements. Be the on property expert of all Brand and Marketing strategies.
Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer payroll, conduct new hire on-boarding, review of company benefits programs, conducting enrollments, answering questions and troubleshooting problems. This is a part-time position; working approximately 24 a week, with occasional holiday and weekend work.
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning. Specifying in Hair Styling and Nail Design Services. Service Charge & Commission eligible.
Manage the day to day operations of the Starbucks.
Prepare food of consistent quality and assist in kitchen functions.
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.
Pay: $.01 plus Commission and Service Charge
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.
This position ensures that assigned public space and guest room floors are kept fully stocked and clean to provide support to Guest Room Attendants while maintaining Westin standards and exceeding our guests expectations
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Will also need to work some Front Desk shifts. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
To assist in the presentation of the complimentary breakfast by obtaining supplies, clearing away napkins, paper cups, and plastic utensils, wiping off tables and restocking the continental breakfast buffet area.
Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.