This individual will meet and greet guests with a friendly and professional image, issue robe and slippers to guests, and provide Spa tours.  During slower periods the Robe and Key attendant will be responsible for upkeep of locker rooms, stocking of supplies/towels, selling wine, and presenting general resort information to guests. 

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. 

Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. 

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Inspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here, graceful, modern Southern hospitality is infused throughout a luxurious walkable community of shopping, dining, lodging, working, and entertaining, all in the heart of Alpharetta, Georgia. Flowing from the hotel, the new Alpharetta Conference Center provides the area’s premier meetings and events destination.

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Serve guests in a hospitable manner to ensure positive guest experience. Must be available from 6am-12pm

Serve guests in a hospitable manner to ensure positive guest experience.

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.