Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. 

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Assist the Director of Sales in the management, coordination and execution of the Catering and Sales Departments.

Work with Sales and Front Office to ensure all group rooms are reserved, group billing is set up, rooms are blocked according to requests, and to assist with check-in and check-out.

Serve guests in hospitable manner to ensure positive guest experience.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. 

Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. 

Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. 

Serve guests in a hospitable manner to ensure positive guest experience.

Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.

Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, engineering) to ensure quality service is provided to all guests. Supervise and manage all associates working the overnight shift.

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Serve guests in hospitable manner to ensure positive guest experience.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.