Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.   Pay Rate is $18.00/hr

Serve guests in hospitable manner to ensure positive guest experience.

Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist Bartender in the serving of guests to ensure positive guest experience.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service. This is an Overtime Eligible Management role, with a compensation range of $60K to $70K.

Responsible for the guest service experience for arriving, in-house and departing guests. Assists guests at our beautiful Westin Cleveland hotel with an engaging check-in, in-house and check-out experience. Will ensure positive guests experiences by anticipating guest needs and going above and beyond in our efforts to be the best hotel in Cleveland.

We are looking for a customer service professional to join our team at the beautiful Westin Cleveland Downtown!  This position will champion Marriott brand standards and facilitate guest expectations. As a Guest Service Coordinator you will support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

As a night auditor you are the main point of contact for our guests during the evening hours. You will also coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests as well as perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. 

Serve guests in hospitable manner to ensure positive guest experience.

Assist guests during the reservation process. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Serve guests in a hospitable manner to ensure positive guest experience.

Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.