Lead, supervise, and direct the operations and financial activities of the Doubletree Houston Intercontinental Airport and the Sheraton North Houston at George Bush Intercontinental. Safeguard the assets. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
Supports the Housekeeping Department by providing adequate and clean supplies of rooms linen/terry, Food and Beverage linen, and associate uniforms through the optimal training, staffing, and supervision of labor, efficient supervision of operating supplies and chemicals, and proper maintenance of all laundry equipment.