An intimate, all-suite retreat set directly on San Antonio’s beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio’s rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let’s have a chat to discuss how we can elevate your career.  

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

The Zocca Restaurant General Manager will oversee alll day to day operations of the newly renovated Zocca Kitchen and Bar. Leads teams through resolutions; will participate in the development and execution of relevant strategies and tactics which result in creative revenue generation and improvement, lowered costs, increased efficiency and improved operating margins. The position will support a superior guest service delivery experience.

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Prepare food of consistent quality and assist in kitchen functions.

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Prepare food of consistent quality and assist in kitchen functions.

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Prepare food of consistent quality and assist in kitchen functions. $22.00 per hour

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Oversees the Front Office/Guest Services Department. This position acts as a liaison to outsource the Front Office Management and all aspect of Front Office Operations to ensure profitability, cost controls, and quality standards to ensure total guest satisfaction. Provides leadership and guidance to all Front of House team members to ensure consistent quality service is provided to our guests.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Serve guests in hospitable manner to ensure positive guest experience in our Pool area