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Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
Assist Restaurant in the cleaning and organizing of the Food and Beverage Outlets.
Prepare food of consistent quality and assist in kitchen functions.
Responsible for developing and implementing marketing strategy for the hotel including digital marketing planning and execution, brand campaigns and deployment of strategies and tactics across the hotel's social media, digital and creative design functions. The Director of Marketing willl be required to leverage key internal partners including the Corporate eCommerce and Marketing Team, as well as brand partners; vendor partnerships and internal stakeholders within brand, sales and revenue management at HEI. This position is responsible for being the recognized expert in developing annual marketing plans for the hotel.
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.
Serve guests in a hospitable manner to ensure positive guest experience.
Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer payroll, conduct new hire on-boarding, review of company benefits programs, conducting enrollments, answering questions and troubleshooting problems. This is a part-time position; working 2 days one week and 3 days the next week, repeatedly.
Lead, supervise, and direct the operations and financial activities of the Westin Dallas Stonebriar Resort and Spa. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Serve guests in hospitable manner to ensure positive guest experience.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Prepare food of consistent quality and assist in kitchen functions.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.