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Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.
Serve guests in a hospitable manner to ensure positive guest experience.
Prepare food of consistent quality and assist in kitchen functions.
Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Provide superior customer service while maintaining a clean and attractive outlet for guests.
Plan and manage the Operations of the Food and Beverage of the Residence Inn and Envue, An Autograph Collection Hotel, including Nohu Rooftop Restaurant division to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
The Westin Cleveland is looking for a Stewarding Supervisor to help oversee our three kitchens.
What's in it for you?
- $1000 sign-on bonus
- Free hot lunch during each shift
- Great benefits
- Generous paid time off package
- Advancement opportunities
- Travel benefits
- Fun place to work
- Get paid on-demand with DailyPay
The Stewarding Supervisor will assist and lead the Stewarding Team, Restaurant Outlets, and Director of Food and Beverage in the cleaning and organizing of the Food and Beverage Outlets in the front of the house and back of the house.
Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.
Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of associate relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.
Assist guests during the reservation process.
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Greet and assist guests in a curious and respectful manner, most specifically in checking in and checking out their coats and bags. Assure highest quality of service by working in an efficient and conscious manner, as well as maintaining and developing the highest service standards possible
Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.
Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Assist guests with arrival and departure from spa, while providing positive guests experiences. Assure cleanliness of Spa Locker Rooms, Relaxation Area, and Pool Area. Make sure there is a sufficient amount of clean towels, robes and sheets.