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Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Serve guests in a hospitable manner to ensure positive guest experience.
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.
Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
Supervise the daily operations of the Convention Services Department and execution of Banquet Events to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
The Event Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
The Assistant Project Manager assists the Project Manager, Senior Director, and President of Design and Construction with program related administrative tasks and day to day project specific tasks related to significant capital improvement/renovation projects throughout the Company’s client portfolio. This position facilitates functional programming, facilities design and construction of capital projects utilizing skills to achieve successful project outcomes. This position is accountable for specific coordination/supervision tasks to help the team build, renovate or modernize existing facilities. Reports directly to the Senior Director.
This is a position with great growth potential and the opportunity to potentially manage small project assignments that the APM would be independently accountable for.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Work with Room Service Team in the serving of guests to ensure positive guest experience.
Serve guests in a hospitable manner to ensure positive guest experience.
Serve guests in hospitable manner to ensure positive guest experience.
Provide superior customer service while maintaining a clean and attractive outlet for guests.
Provide superior customer service while maintaining a clean and attractive outlet for guests.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Assist the Director of Catering in the administrative functions required for effective management of the Catering Department.
Assist in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission, Vision, and Values, as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiently as possible, constantly looking for ways to save energy.