The guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction at all times. 

Prepare food of consistent quality and assist in kitchen functions.

Prepare food of consistent quality and assist in kitchen functions.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Serve guests in a hospitable manner to ensure positive guest experience.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.    Español: Mantenga las habitaciones y el edificio del hotel para garantizar una experiencia segura y limpia para los huéspedes, asociados y proveedores del hotel.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Greet and assist guests in a curious and respectful manner, most specifically in checking in and checking out their coats and bags. Assure highest quality of service by working in an efficient and conscious manner, as well as maintaining and developing the highest service standards possible

Serve guests in a hospitable manner to ensure positive guest experience.

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of associate relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Assist the Banquet Manager in the planning and management of the Banquet and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. 

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.