The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation. The compensation range for this position is $70K to $80K; which is subject to change based on credentials and experience. 

Work with an amazing engineering team at The Westin Cleveland Downtown property - elevating our property and guest experience. This position maintains all building related systems and the building envelop to ensure the safety of hotel guests, associates, and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Application Deadline: 08/15/2024   Assist guests with arrival and departure from hotel, while providing positive guests experiences.

The Centralzied Accounts Payable Clerk will be responsible for recording invoices for services rendered by multiple properties handled by the centralized office in accurate and timely manner; ensuring all invoices have been reviewed, approved and coded in accordance with the uniform system of accounts for lodging industry and HEI Hotels and Resorts Standards.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.  This is a seasonal position for the summer of 2024.   Pay Rate: $20.79 an hour

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

The IT Services Manager is responsible for the proper functioning of systems at the hotel. This includes the installation and maintenance of the systems, as well as providing on-site and on-call support to each property’s Associates.

Serve guests in a hospitable manner to ensure positive guest experience. 8.98/hr. + Tips

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Managing upcoming groups, events, and meeting clients’ needs through active communication, planning and team leadership.

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

You will serve our guests in hospitable manner to ensure positive guest experience during arrival and departure. You are the first contact when our guests arrive and the last person to bid them a warm farewell. 

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.