Serve guests in hospitable manner to ensure positive guest experience.

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.   Pay rate is $19 / hr 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. In coordination with the Chief Engineer, the engineer primary responsibility is to ensure that all guestrooms are thoroughly restored to clean working “market ready” status in a timely manner and according to the manager’s timetable.  

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. 

Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.