Front Desk Agent responsibilities include registering guests, guest accounting, telephone and concierge services, providing information about rooms, rates and resort amenities. If you have a passion for customer service and the hotel industry we would love to have you join our team. We are looking for team members that will help create a pleasant and memorable experience for our guests. 

Serve guests in a hospitable manner to ensure positive guest experience. Weekend available required. 

An opportunity to help rebrand and transition into Marriott’s Autograph Collection portfolio, a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhoods. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history and our neighborhood. You should be part of it!   Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, engineering, restaurant) to ensure quality service is provided to all guests.

An opportunity to help a recently rebranded and renovated luxury life-style hotel gain footing as a Marriott’s newest Autograph Collection hotel. Touted by Conde Nast as “Most Exciting Opening in 2023…” and ranked #1 Best Luxury Hotel in San Francisco by TimeOut, The Jay is a completely renovated and redesigned luxury destination, and has become the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood. Oversee marketing execution, and develop neighborhood partnerships, plan, execute and promote on-property activation events. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!   Promote on-brand messaging to customers through traditional, digital, and social media channels with the goal of driving revenue and supporting total hotel goals. Help create an authentic vibe in the hotel’s lounge and terrace by partnering with local San Francisco artists and makers on activation events in an effort to create our location as the neighborhood hot spot. This includes digital marketing planning and execution, social campaigns and food and beverage property activations and deployment of strategies and tactics. Includes event planning, seeking out and developing partnerships with local makers, artists and innovators and then communicating these activations via social media. Works closely with the Director of Sales + Marketing, General Manager and third party restaurant Director on all aspects. Required to leverage key internal partners including the sales and food and beverage teams as well as hotel partnerships and internal stakeholders. With full team and ownership support, charged with creating a guest activation program from the very beginning. Build on established direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness.   Showcase food and beverage promotions to both hotel guests and to local neighborhood patrons. Leans on senior corporate marketing and public relation agency resources; partners with them to develop and execute basic marketing strategies across multiple outlets for the positioning and pull-through of continent strategy that align with hotel goals. Collaborate with Director of Sales + Marketing on all aspects of other marketing efforts for Leisure Travel, Business Travel and the Group Segment including Local Catering. These include offering support on creative ideas, development of marketing plans/strategies, execution and post-execution matrix analysis.

Prepare food of consistent quality and assist in kitchen functions.

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.  The Front Desk Agent will also work at the PBX desk handling the incoming/outgoing calls as well as taking IRD orders and submitting for process.  

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure process. This position is critical to providing the guest with a positive initial and final impression.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.   **Hiring Incentive: $300 after completing the 90 days of employment

Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. 

We are looking for a part-time Massage Therapist to join our team at The Brown Palace Hotel & Spa, part of the Autograph Collection with Marriott. This part-time position will be scheduled weekends only and will work approximately 4-12 hours per week.  As a Massage Theraptist, you will provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

The Spa Concierge is responsible for greeting all guests that come into the Spa, checks-in arriving guests, recommends spa treatments, upgrades, and retail items. Provides information to guests and visitor inquiries in person or via telephone. Maintains treatment schedules, lobby reception area, cleanliness and appearance of treatment and amenity areas. Supports the quality of service given to our guests by the Spa providers.    

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.