Click column header to sort
The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.
Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Act as General Manager in his/her absence when necessary.
Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.
Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
Masa & Agave Restaurant at the Westin is seeking a Restaurant General Manager. Plan and manage our team of employees and execute service standards to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting & exceeding financial goals.
Serve guests in a hospitable manner to ensure positive guest experience.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Serve pool guests in a hospitable manner to ensure positive guest experience.
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
The Task Force Director of Finance is responsible for the successful onboarding and roll out of HEI initiatives and directives to newly managed HEI hotels as well as filling in at properties to assist in any gaps of management coverage. Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Serve guests in a hospitable manner to ensure positive guest experience.