Serve guests in a hospitable manner to ensure positive guest experience.

Prepare food of consistent quality and assist in kitchen functions.

Assist with the planning and managing of the kitchen as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

To ensure all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service. Salary commensurate with experience. Range for this role is 62,400-67,000.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist the Outlet Manager in the planning and management of the Restaurant, and pool outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests.

Support the Front Office in providing superior guest service by ensuring efficient communication within, to and from the hotel while maintaining prompt, attentive and courteous customer service. Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures,

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Serve guests in hospitable manner to ensure positive guest experience.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Front Desk Agent responsibilities include registering guests, guest accounting, telephone and concierge services, providing information about rooms, rates and resort amenities. If you have a passion for customer service and the hotel industry we would love to have you join our team. We are looking for team members that will help create a pleasant and memorable experience for our guests. 

Serve guests in a hospitable manner to ensure positive guest experience. Weekend available required. 

An opportunity to help rebrand and transition into Marriott’s Autograph Collection portfolio, a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhoods. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history and our neighborhood. You should be part of it!   Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, engineering, restaurant) to ensure quality service is provided to all guests.

An opportunity to help a recently rebranded and renovated luxury life-style hotel gain footing as a Marriott’s newest Autograph Collection hotel. Touted by Conde Nast as “Most Exciting Opening in 2023…” and ranked #1 Best Luxury Hotel in San Francisco by TimeOut, The Jay is a completely renovated and redesigned luxury destination, and has become the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood. Oversee marketing execution, and develop neighborhood partnerships, plan, execute and promote on-property activation events. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!   Promote on-brand messaging to customers through traditional, digital, and social media channels with the goal of driving revenue and supporting total hotel goals. Help create an authentic vibe in the hotel’s lounge and terrace by partnering with local San Francisco artists and makers on activation events in an effort to create our location as the neighborhood hot spot. This includes digital marketing planning and execution, social campaigns and food and beverage property activations and deployment of strategies and tactics. Includes event planning, seeking out and developing partnerships with local makers, artists and innovators and then communicating these activations via social media. Works closely with the Director of Sales + Marketing, General Manager and third party restaurant Director on all aspects. Required to leverage key internal partners including the sales and food and beverage teams as well as hotel partnerships and internal stakeholders. With full team and ownership support, charged with creating a guest activation program from the very beginning. Build on established direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness.   Showcase food and beverage promotions to both hotel guests and to local neighborhood patrons. Leans on senior corporate marketing and public relation agency resources; partners with them to develop and execute basic marketing strategies across multiple outlets for the positioning and pull-through of continent strategy that align with hotel goals. Collaborate with Director of Sales + Marketing on all aspects of other marketing efforts for Leisure Travel, Business Travel and the Group Segment including Local Catering. These include offering support on creative ideas, development of marketing plans/strategies, execution and post-execution matrix analysis.

Serve guests in hospitable manner to ensure positive guest experience.

Provide superior customer service while maintaining a clean and attractive Stabrucks branded coffee outlet for guests.

Prepare food of consistent quality and assist in kitchen functions.