To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Your job is to create the event that our Guests are dreaming about. Its all about relationships in the world of Catering. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Serve guests in a hospitable manner to ensure positive guest experience.

Prepare food of consistent quality and assist in kitchen functions.

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.  This role begins at $25.00 per hour.

Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems.

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure process. This position is critical to providing the guest with a positive initial and final impression.

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Serve guests in hospitable manner to ensure positive guest experience.

Prepare food of consistent quality and assist in kitchen functions.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Supervise spa therapists/technicians and ensure the highest level of guest service quality in treatment delivery. Provide services, as appropriate and qualified (i.e., body treatments, skin care and/or massage treatments), ensure staffing levels are optimal to control labor, maximize revenue opportunity and fill in for staff as needed. Ensure all spa equipment is maintained. Ensure all professional products are properly inventoried and ordered. Recommend new treatments and spa services, and assist in their implementation. Must have excellent communications, problem solving skills, and maintain a high level of customer service standards. Scheduling dependability and flexibility is a must.

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. 

Expand in your career at the Westin Cleveland Downtown leading our front of house food and beverage team at our new restaurant, Masa & Agave.   Welcome to Masa & Agave, a cantina-style restaurant and bar located at the historic Westin Cleveland Downtown.  Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times.  Using authentic techniques, we prepare corn masa-based starters and Mexico City-style tacos that are bursting with regional flavors! Along with the inspiring food selections we offer 240 different types of Tequila for our guests.