We are seeking a dynamic and highly proactive Business Travel Sales Manager at the Westin Cleveland to drive revenue growth and expand our corporate client base. This role requires a go-getter mentality, relentless prospecting, and a strategic approach to capturing new business. The ideal candidate will take full ownership of business travel sales efforts, anticipating market trends and aggressively securing new accounts to exceed revenue goals.

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Prepare food of consistent quality and assist in kitchen functions.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Lead, supervise, and direct the operations and financial activities of the DoubleTree by Hilton Roswell & DoubleTree by Hilton Alpharetta. Safeguard the assets. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

The Operations Supervisor is responsible for overseeing the daily operations of the club, ensuring a seamless and exceptional experience for members and guests. This role places a strong emphasis on retail management, member engagement, and operational efficiency. The ideal candidate will be highly organized, detail-oriented, and passionate about delivering top-tier service while driving retail sales and club engagement.

Assist guests with arrival and departure from spa, while providing positive guests experiences. Assure cleanliness of Spa Locker Rooms, Relaxation Area, and Pool Area. Make sure there is a sufficient amount of clean towels, robes and sheets.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

The Director of Operations is responsible for overseeing the daily operations of Club, a semi-private fitness, tennis, social, and aquatics club. This key leadership position will manage all operational aspects of the club, including facilities, staffing, member services, and ensuring a seamless, high-quality experience for club members and guests. The Director of Operations will work closely with the General Manager and other senior leadership to implement strategies that drive operational efficiency, member satisfaction, and profitability.

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area.  May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.   This role is being hired at $60,000 per year, applications will be accepted until March 21, 2025.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. $55,000 - $65,000

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.