The Complex Director of Sales will oversee The Hotel Ivy and Westin Minneapolis hotels in Minneapolis, MN. They will be responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Serve guests in a hospitable manner to ensure positive guest experience.

Serve guests in a hospitable manner to ensure positive guest experience.  The position is part time working either a shift of 5:30-1:00pm or 3:30-10:00pm .  You must be flexible to worke either shift to include Saturday's and Sunday's.  Pay $8.25 per hour + Tips.  Great Benefits.  Please submit resume to include the most recent (8) years of work experience.

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Assist the Director of Catering in the management, coordination and execution of the Catering and Sales Departments.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.

Plan and manage the Restaurant & Bars, Banquets and Catering, all F&B related events as appropriate in order to achieve customer satisfaction, quality service, expense management, purchasing knowledge, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Target pay range is $58,500.00 - 60,000.00 yr. 

Serve guests in a hospitable manner to ensure positive guest experience.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Optimize the hotel's Room and Catering revenue by working closely with the Complex Director of Revenue, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

Assist and lead the Stewarding Team, restaurants, banquets, and culinary in the cleaning and organizing of the areas.