The Spa Supervisor’s overall responsibility is supporting the spa director in the daily operation of the Heavenly spa by Westin, providing premier quality service to spa guests and attaining the highest financial potential and guest service satisfaction (GSS).   The supervisor is an organized multi-tasker and effective time manager. He or she coordinates activities and schedules of spa service providers, front desk concierges as well as spa attendants, while also balancing the responsibility of working regular shifts as part of the spa front desk team. The supervisor will interact with guests daily, resolve guest and associate concerns, and help drive revenue through their own performance, serving as an example for the team. The supervisor assists the director with special projects as needed and assists in coaching and tracking team members’ retail and service upsell performance.   The ideal candidate is not only a guest service and sales rockstar, but an inspiring leader in the back of house. The supervisor ensures internal operations run smoothly in the absence of director, and identifies ways to operate more efficiently and profitably while helping grow associate engagement, satisfaction and work performance.

HEI is looking for an Excel-savvy and organized person to join our team to provide critical analytical support and assist with the coordination of the development, roll-out and maintenance of our upcoming BI Reporting tool and lead property compliance against various finance and operations initiatives.   This role is perfect for the detailed oriented candidate who is comfortable with managing competing priorities, can communicate clearly and effectively and has requisite technological background.

Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Housekeeping is one of the most important jobs in any hotel. At the Westin La Paloma Resort & Spa, our Housekeeping department is a family that work together to provide an outstanding experience for our Guests. Your eye for detail and passion for perfection will make you a star with our Guests. 

As the Housekeeping Supervisor you are part of the team that creates the memorable experience that your guests will feel when they walk into their perfect guest room. You will support and lead the professional team of Housekeepers each and everyday to ensure they have everything they need and to coach and motivation them. 

Housekeeping is one of the most important jobs in any hotel. At the Westin La Paloma Resort & Spa, our Housekeeping department is a family that work together to provide an outstanding experience for our Guests. Your eye for detail and passion for perfection will make you a star with our Guests. 

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. Must be able to work most weekend mornings.

Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.  Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.  Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.  Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Serve guests in hospitable manner to ensure positive guest experience.