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Assist the Sales Team in the administrative functions required for effective hotel sales and management.
The Catering Service Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.
Provide guests with nail treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.
Front Desk Agent responsibilities include registering guests, guest accounting, telephone and concierge services, providing information about rooms, rates and resort amenities. If you have a passion for customer service and the hotel industry we would love to have you join our team. We are looking for team members that will help create a pleasant and memorable experience for our guests.
This individual will meet and greet guests with a friendly and professional image, issue robe and slippers to guests, and provide Spa tours. During slower periods the Robe and Key attendant will be responsible for upkeep of locker rooms, stocking of supplies/towels, selling wine, and presenting general resort information to guests.
Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
To service all customers to Château Élan Hotels & Resorts standards and to provide high quality massage services and body treatments per Spa directives.
This individual will welcome and register Spa guests, explain accommodations and confirm method of payment. Check guests out of the Spa, prepares and explains the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a flexible schedule, and able to work weekends, nights, and holidays.
Serve guests in hospitable manner to ensure positive guest experience.
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.
Assist guests with arrival and departure from the Hampton Inn at Chateau Elan, while providing positive guests experiences.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of associate relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.