Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

The host or hostess is the critical first impression of Masa & Agave, and therefore is empowered to create memorable guest experiences for our guests, going above and beyond to anticipate their needs.

Serve and expedite food, assist with all necessary restaurant duties assisting the Restaurant Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Serve guests in a hospitable manner to ensure positive guest experience.

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Salary Range $65,000 - $75,000

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Prepare food of consistent quality and assist in kitchen functions.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.    This role is being hired at $60,000 - $65,000 per year, applications will be accepted until April 30, 2025.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.