Lead, supervise, and direct the operations and financial activities of the Hilton Garden Inn Lake Buena Vista, Homewood Suites Lake Buena Vista, and Homewood Suites Orlando Theme Parks. Safeguard the assets. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. 

Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Prepare food of consistent quality and assist in kitchen functions.

Prepare food of consistent quality and assist in kitchen functions.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Pay range is $16.00-$16.50 pr hour.

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Pay Range is $18.00-$18.50 per hour.

Serve guests in a hospitable manner to ensure positive guest experience.

Serve guests in hospitable manner to ensure positive guest experience.

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

    Assist the Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.