Assist the Sales Team in the administrative functions required for effective hotel sales and management.

The FF&E Project Coordinator supports the Project Manager by tracking and coordinating FF&E purchasing and delivery process.

Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. 

Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Act as General Manager in his/her absence when necessary. 

Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Serve guests in a hospitable manner to ensure positive guest experience.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Serve guests in a hospitable manner to ensure positive guest experience.

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. 

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Plan and manage the Human Resources and Operations of the Food and Beverage divisions to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. 

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. 

Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.