Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. 

Assist the Director of Front Office in leading the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

The Payroll Administrator will oversee and manage the successful processing of the hotel's payroll. Provides support and training on payroll software and time keeping systems to Hotel staff.  

Serve guests in hospitable manner to ensure positive guest experience.

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Greet and assist guests in a curious and respectful manner, most specifically in checking in and checking out their coats and bags. Assure highest quality of service by working in an efficient and conscious manner, as well as maintaining and developing the highest service standards possible

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP’s, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.  Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. 

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share.

Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems.

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.