As a Concierge at The Jay, you will be responsible for ensuring exceptional guest experiences by providing personalized assistance and recommendations to guests during their stay. Your role will involve anticipating guests' needs, offering expert advice on local attractions, dining, and entertainment options, and facilitating various services to enhance their stay in San Francisco.

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

The Task Force Director of Finance is responsible for the successful onboarding and roll out of HEI initiatives and directives to newly managed HEI hotels as well as filling in at properties to assist in any gaps of management coverage. Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.   

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Prepare food of consistent quality and assist in kitchen functions.

Application Deadline: 09/15/2024   Serve guests in a hospitable manner to ensure positive guest experience. Weekend available required. 

Prepare food of consistent quality and assist in kitchen functions.   Application Deadline: 11/20/2024

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. 

Assist guests with arrival and departure from spa, while providing positive guests experiences. Assure cleanliness of Spa Locker Rooms, Relaxation Area, and Pool Area. Make sure there is a sufficient amount of clean towels, robes and sheets.

Manage all in bound new group LEAD flow for selected Centralized Hotels. Responsible for achieving or exceeding LEAD closure goals, transactional goals and requested activities, as set by the Corporate Director of Sales (Centralized). Accountable to follow up efficiently to close business, and maintaining relationships to meet and exceed revenue goals in rooms, food, beverage, room rental and any other relevant fees. The ability to review, evaluate and execute all opportunities in partnership with the Centralized revenue team and in conjunction with the Rapid Response Lead Team. Embracing the HEI culture, tools and resources is critical to the success of this role

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.

Serve guests in a hospitable manner to ensure positive guest experience.

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Serve guests in hospitable manner to ensure positive guest experience.

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.