• Assistant Front Office Manager OEM - EnVue Autograph Collection

    Job Locations US-NJ-Weehawken
    Posted Date 3 weeks ago(11/18/2019 8:45 AM)
    Requisition ID
    2019-9423
    # of Openings
    1
    Category
    Front Desk
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    Envue Hotel, an Autograph Collection
  • About Us

    For travelers craving convenient freedom and an uncluttered view, EnVue, Autograph Collection is New York City on exhibit. Unparalleled hotel rooftop views and easy transportation options brings the iconic city closer than ever. Now EnVue rises from the revitalized Hudson River waterfront offering a clean slate for new generations to create their own history.
    Working at EnVue, our team member are empowered to do their best as they grow their careers through our various training programs – CBT or classroom style. Associates are offered a wealth of health and wellness benefits plus 401K and additional life insurance for family members. Working hard has its privileges such as HEI and Marriott Hotel discounts for employees and their immediate family members at location all over the world. We make life in and out of work stress free by providing company paid parking, lunch and dinner meals, open communication and participating in community relation events.

    Overview

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

    Responsibilities

    • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
    • Assist in implementing company and franchise programs.
    • Assist in preparing reports and assist in the development of the Rooms Division budget.
    • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
    • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
    • Provide training for entry level associates.
    • Assist in the development and implementation of controls for expense management.
    • Assist in resolving problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.  Provide feedback for associate performance appraisals.
    • Communicate both verbally and in writing to provide clear direction to staff.
    • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
    • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
    • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
    • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
    • Maintain all front desk related equipment and a par stock of supplies.
    • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
    • Develop strong relations with the sales team and other operations departments. 
    • Comply with attendance rules and be available to work on a regular basis.
    • Cover desk shifts when necessary
    • Perform any other job related duties as assigned.

    Qualifications

    • Minimum 1 year of front desk experience.
    • High School diploma or equivalent required.
    • Hotel experience preferred.
    • Proficient with PMS system and computer literacy a must.
    • Advanced knowledge of brand’s reward program.
    • Able to handle cash and credit transactions.
    • Maintain a professional appearance and manner at all times.
    • Communicate well with guests.
    • Must possess thorough knowledge of all front office operations and individual job requirements.
    • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
    • Able to manage multiple tasks at all times and have excellent organizational skills.
    • General knowledge of local area attractions and transportation.
    • Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
    • Able to observe and detect signs of emergency situations and react in accordance to our policy.
    • Able to establish and maintain effective working relationships with associates and customers.
    • Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

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