• Lounge Concierge I

    Job Locations US-GA-Atlanta
    Posted Date 1 month ago(8/16/2019 12:12 PM)
    Requisition ID
    2019-7566
    # of Openings
    1
    Category
    Front Desk
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    The Westin Atlanta Perimeter
  • About Us

    The Westin Atlanta Perimeter North invites you to join our team and provide the highest level of hospitality to our guests who visit us to recharge and relax at our hotel in Sandy Springs, Georgia. Situated just 30 minutes north of downtown Atlanta on a private lake, our hotel boasts a retreat-like setting without sacrificing seamless city access.

    Here at the Westin Atlanta Perimeter North we invite you to join our energetic family! At our property YOU are most important, and creating an atmosphere where work life balance matters. We value your voice and invest in our teams with training, tuition reimbursement, celebrations of success and wellness events!

    Overview

    Assist guests with their needs while in the concierge lounge. 

    Responsibilities

    • Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. 
    • Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc. 
    • Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. 
    • Assist guests with other requested services (e.g. mail, faxes, etc.) 
    • Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Hotel experience preferred.
    • Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.
    • Some exposure to cleaning chemicals. 
    • Prolonged periods of standing and/or walking with or without reasonable accommodation. 
    • Ability to establish and maintain effective working relationships with associates, customers and patrons.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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