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Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy.
Serve guests in hospitable manner to ensure positive guest experience in our Pool area
Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.
Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Responsible for the management and daily operations of the hotel’s Spa facilities. Ensure that the highest level of guest service is provided and maintained at all times. Occasionally act as the Director in his/her absence.
SUPERVISES THE FOLLOWING POSITIONS:
Service Technicians, Robe and Key, Housekeeping, Fleur De Lis, Spa Billing Guest Room Attendants ect.
Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.
Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.