• Lobby Concierge I

    Job Locations US-VA-Reston
    Posted Date 2 months ago(7/17/2019 10:51 AM)
    Requisition ID
    2019-6929
    # of Openings
    1
    Category
    Food and Beverage
    Position Type
    Temporary Part-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    The Westin Reston Heights
  • About Us

    Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication. Our goal is treat each and every associate like family. We offer free lunch, free parking and monthly town halls to show each associate how much we care and how thankful we are for their hard work. We focus on growth and development so that you are able to build your career in hospitality. Apply today to learn more about joining our team!

    Overview

    Assist guests with their food and beverage needs while in the concierge lounge. 

    Responsibilities

    • Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. 
    • Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc. 
    • Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. 
    • Assist guests with other requested services (e.g. mail, faxes, etc.) 
    • Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Hotel experience preferred.
    • Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.
    • Some exposure to cleaning chemicals. 
    • Prolonged periods of standing and/or walking with or without reasonable accommodation. 
    • Ability to establish and maintain effective working relationships with associates, customers and patrons.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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