Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Embark on an HR career in the hospitality industry at The Westin Cleveland Downtown! We're looking for a positive, people friendly and action oriented HR coordinator. Create a positive work enviornment in our office welcoming our employees and handling/coordinating their requests. Will interact with all generalist areas of human resources with the full support of a corporate office. This individual will support all HR efforts including recruiting, onboarding/orientation, employee requests, Workday payroll, benefits and involvement in department activities/employee relations. We believe in mentorship and helping you grow in your knowledge and proficiency in the HR profession!

 

*This position is 100% in-person, Monday-Friday 8 am - 4:30 pm, remote is not available due to the requirements of interacting with our hotel staff on a daily basis.*

• Assist associates whenever possible with requests and/or information. Attempt to answer associate questions and/or address associate concerns in a timely manner. 
• Assist in the recruiting, screening and interviewing for all management and non-management hotel positions. Assist the Director of Human Resources in directing and instructing the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and effective associates. Schedule interviews and process related paperwork.
• Create and update Human Resources bulletin boards and other posting locations as needed.
• Attend Monthly Department meetings for employee relations efforts when possible.
• Distribute paychecks as needed.
• Maintain accurate and updated department and associate files.
• Explain elements of various benefits to associates as required and assist with enrollment and claims processing. 
• Assist with associate relations events and recognition, as needed, e.g. Associate of the Month program, Associate Anniversary Awards program, etc.
• Process benefits enrollments and other functions electronically, as required.
• Monitor and update job requisitions as required. Communicate hotel job openings internally and externally, via bulletin board postings, telephone, letters, referral contacts, telephone Hot Line, etc. pursuant to Company policy.
• Coordinate all other pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. 
• Process all transfer requests in the required time frame.
• Respond to all interviewed applicants via telephone or letter within required time frame.
• Assist Director of Human Resources in achieving goals and objectives.
• Control the administration of wages and benefits to ensure the accurate analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
• Prepare correspondence and memos as needed.
• Maintain applicant flow log/data.
• Ensure all new hires and existing associates possess proper employment eligibility verifications.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.

• Bachelor's Degree preferred.
• Hotel experience or hospitality experience preferred
• Knowledge of hotel operations or customer service oriented past experience is a plus. 
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. 
• Able to set priorities, plan, organize, and delegate. 
• Written communication skills to be concise, well organized, complete, and clear. 
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Marriott Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.