The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist Finance Leadership in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review the city ledger daily to ensure transactions are being routed to the appropriate account. Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Finance Leadership of any potential uncollectible accounts.
• Review the guest ledger in the property management system daily, reconcile and bill all group accounts. Perform follow-up billing and credit collection documentation and inform Finance Leadership of any potential uncollectible accounts.
• Communicate closely with other departments to ensure group billing is accurately recorded and reported. This includes working with the Sales team to ensure estimates are accurate and valid payment methods are secure, the Valet team to ensure daily parking is processed, the Banquet team to ensure event orders are posted accurately, and the AV team to ensure accurate AV backup is provided to the client.
• Review group contracts to ensure rebates, quantified complimentary rooms, housing fees, or miscellaneous credits are posted accurately and timely in accordance with expectations. Refunds must be posted quickly and communicated appropriately.
• Reconcile airline billing frequently to ensure accuracy and timely payment.
• Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards.
• Set up new accounts in accordance with established credit policy.
• Host a monthly credit meeting with leadership including Finance Leadership, General Manager, Front Office Leadership, and Sales Leadership. This requires reports to be prepared prior to the meeting explaining outstanding balances for direct bill groups, analyzation of the city ledger aging, client communications, city ledger review, and any chargeback trends.
• File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations.
• Process credit card chargeback responses timely and accurately to reduce hotel loss.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

• B.S. in Accounting or Hotel Management preferred.
• Experience in Hotel or Hospitality related Finance and Accounting Knowledge, Skills and Abilities
• Strong organizational skills with attention to detail.
• Ability to compile facts and figures.
• Ability to operate personal computer and calculator.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.                                                                                                                  

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.