Centralized Reservation’s primary responsibility is to provide support to assigned hotels with group builds and set up, input of rooming lists as well other miscellaneous transient needs that might vary by hotel. The Centralized Reservations Training Manager has added responsibilities to support the Reservations team with all aspects of training, onboarding of new hires and continuing education initiatives as directed by the Regional Director of Revenue and Reservations Leader. These tasks range from training and setting up new rates in brand systems/PMS, auditing rates in OTAs, hotel closure relocation needs and any other revenue or reservations related tasks or projects as assigned. The role also assists with commission processing and support to cover for Revenue Leaders in their absence. The reservations team is also trained to assist with implementation of base strategies and run all revenue management related reports.
This position is primarily remote-based in the continental United States and requires flexibility to travel during the workweek as requested. Travel will be expected to properties to support training and onboarding of property group rooms coordinators and reservations agents.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
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