• Transitions Operations Manager

    Job Locations US-CT-Norwalk
    Posted Date 3 months ago(4/17/2019 1:18 PM)
    Requisition ID
    # of Openings
    Front Desk
    Position Type
    Regular Full-Time
    FLSA Status
    Location : Location Name
    HEI Hotels and Resorts
  • Overview

    The Operations Manager for Hotel Transitions is responsible for lending operational support to Front Office, Housekeeping, Food and Beverage, Banquets, and other areas as designated by the Regional Director of Operations for Hotel Transitions.  This position communicates directly to the Regional Director of Operations for Hotel Transitions and Property Level Leadership.


    • Lead all property operational managers to success on daily, weekly, monthly, and annual basis. Create action/training plans related to property strategic plans.
    • Onboard, train, and ensure successful transition of property operations manager's to HEI Rhythms of Success, Culture, Tools, etc.
    • Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
    • Execute financial performance as outlined in the business plan for each transition - ramp up property to compliance with 90/10 as needed
    • Develop and implement controls for expense management.
    • Serve as department heads as needed in new hotels.
    • Set up Rhythms of Success within the property and establish the appropriate level of discipline by the entire team for each Rhythm.
    • Work with the transition team, GM and property team in these key areas for success:
    • Payroll – rollout schedule templates with productivity immediately and hold weekly schedule reviews. Set up interim LLG within 30 days.
    • Direct expense controls implement checkbooks with a declining balance and PO templates. All purchases to be approved.
    • GSS - Implement HEI daily and weekly GSS rhythms. Communicate GSI goals based on brand and STLY data to all departments in key metrics.
    • Participate with the development of the stub/annual budgets to identify any unique elements of the property and validate productivity/staffing guide/expenses.
    • Ensure compliance with all HEI SOPs as outlined                                                                                                                                                         
    • Able to resolve guest, supervisor and associate conflicts                                                                                                                                                                                                                      
    • Able to effectively communicate with supervisors, coworkers, guests, vendors  and executive committee members                                                                                                                                                                                            
    • Perform any other job related duties as assigned                                                                     


    • Bachelor's degree is preferred.
    • Minimum of 5 years of management experience, preferred 1 year of Transitions/Task Force work
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.    
    • Ability and willingness to learn new material.
    • Creative with ability to take material and turn it into teachable items.
    • Ability to comfortably speak in front of others and record material.
    • Self-driven with a high level of attention to detail.
    • Ability to handle multiple tasks and properties simultaneously
    • Excellent communication skills to different audiences including associates, management, corporate office, ownership, brand.
    • Willingness to travel and manage time between different time zones.
    • Proactively anticipate each hotel's diverse needs and implement necessary change while building company culture.


    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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